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TrustEd Apps Profile for Canvas

Product: Canvas
Vetted by Kim Salerno, VP, Quality Engineering at Instructure on 2025-06-03

Accessibility Rubric Results: Optimized

Rubric Area Expectations
General Optimized Advancing Emerging
GEN1 - How are changes to key policies managed?
ANSWER: Notification is provided to the user in advance of a change
Unselected Option: Answer Partially Meets Expectations Unselected Option:
Information and Documentation Optimized Advancing Emerging
D1 - Does the supplier have a publicly available statement regarding accessibility?
ANSWER: Supplier has a comprehensive statement that includes identification of a standard and associated conformance documentation. Statement may also include information about accessibility development and conformance testing conducted by the supplier, including compatibility with assistive technology.
Answer Meets Expectations Unselected Option: Unselected Option:
D2 - Does the supplier provide accessibility conformance documentation?
ANSWER: Accessibility conformance report (a completed VPAT) has comprehensive detail about how the criteria are met. May also provide information about alternative access options if needed.
Answer Meets Expectations Unselected Option: Unselected Option:
D3 - Are the documents shared by the supplier accessible?
ANSWER: Fully accessible documents.
Answer Meets Expectations Unselected Option: Unselected Option:
D4 - How long ago was the accessibility conformance documentation completed and/or updated?
ANSWER: 12-18 months prior to completion date of the rubric.
Unselected Option: Answer Partially Meets Expectations Unselected Option:
D5 - Does the supplier have a documented roadmap for accessibility improvements and enhancements?
ANSWER: Supplier communicates (verbally or in writing) about planned accessibility improvements and enhancements and includes projected timelines, contingencies and updates as available.
Answer Meets Expectations Unselected Option: Unselected Option:
Procurement Process and Communication Optimized Advancing Emerging
P1 - Does the supplier provide a demonstration of accessibility (features) as part of the sales process?
ANSWER: Led by accessibility and/or technical staff; deep dive that includes discussion of conformance testing (including significant detail) and compatibility with commonly used assistive technology.
Answer Meets Expectations Unselected Option: Unselected Option:
P2 - How are accessibility gaps identified?
ANSWER: There is a comprehensive strategy employed by the supplier to include qualified accessibility professionals, native users of assistive technology, third party accessibility consultants and others to reflect a variety of experiences.
Answer Meets Expectations Unselected Option: Unselected Option:
P3 - How does the supplier communicate known accessibility gaps to the customer?
ANSWER: Information will be provided upon request.
Unselected Option: Answer Partially Meets Expectations Unselected Option:
P4 - Does the supplier have a process for customers to report accessibility specific concerns and issues?
ANSWER: Supplier provides a dedicated accessibility related customer and/or technical support mechanism. Timelines for responses by the accessibility related support are provided.
Answer Meets Expectations Unselected Option: Unselected Option:
Accessibility Conformance Optimized Advancing Emerging
C01 - How has accessibility been included in the design of the product?
ANSWER: Accessibility was integrated into all stages of the design and development, including consultation with native assistive technology users.
Answer Meets Expectations Unselected Option: Unselected Option:
C02 - Does the product claim conformance with one or more industry standards?
ANSWER: Conforms to international standards beyond minimal thresholds (e.g., AA or AAA specification of W3C Accessibility Guidelines).
Answer Meets Expectations Unselected Option: Unselected Option:
C03 - Does the supplier integrate accessibility testing into the product management process, including manual and automated testing?
ANSWER: Full accessibility evaluations, including automatic and manual assessments, are conducted.
Answer Meets Expectations Unselected Option: Unselected Option:
C04 - Does the supplier ensure that subcontractors conform to the same accessibility standards of the supplier?
ANSWER: Subcontractor work is evaluated and vetted at regular intervals to ensure accuracy of work product.
Answer Meets Expectations Unselected Option: Unselected Option:
C05 - Does the supplier provide training to team members regarding accessibility?
ANSWER: General accessibility training is provided on a periodic basis.
Unselected Option: Answer Partially Meets Expectations Unselected Option:
C06 - Were native or full-time assistive technology users included in the evaluation of the product?
ANSWER: Reports collected from clients or interested parties and shared with development teams.
Unselected Option: Answer Partially Meets Expectations Unselected Option:
C07 - Were evaluations of the product consistent with the information provided by the supplier?
ANSWER: Results were consistent but additional moderate accessibility issues were also discovered.
Unselected Option: Answer Partially Meets Expectations Unselected Option:
C08 - What follow-up occurred after accessibility issues were discovered?
ANSWER: Proactive communication about the issues, plans and projected timelines to address them.
Answer Meets Expectations Unselected Option: Unselected Option:
C09 - Did the supplier seek client input on prioritization of accessibility improvements?
ANSWER: Remediation plans were developed and shared; feedback was accepted.
Unselected Option: Answer Partially Meets Expectations Unselected Option:
C10 - How has the supplier remediated accessibility issues as it works with the clients?
ANSWER: There have been multiple or high priority accessibility improvements to the product over the past 12 months, including regular and/or ongoing communication with clients.
Answer Meets Expectations Unselected Option: Unselected Option:
Alternatives and Accommodations Optimized Advancing Emerging
A1 - Does the product allow for individual personalization of the interface and other capabilities (user preferences)?
ANSWER: Some personalization is possible but limited.
Unselected Option: Answer Partially Meets Expectations Unselected Option:
A2 - Does the supplier provide guidance or suggestions for alternatives or workarounds to address accessibility gaps?
ANSWER: Supplier has suggestions based on accessibility needs and engages with the client to discuss those needs and develop alternatives.
Answer Meets Expectations Unselected Option: Unselected Option:

Vetting Context

Policies Cited

The following urls were cited as a basis for this information.

Geographical Context

(Laws and regulations can vary across regions)

The views and opinions expressed in this information are those of the authors and do not necessarily reflect the official policy or position of 1EdTech. The information provided is intended to surface trends about the policies and procedures of systems leveraged by the educational community. It should not be considered legal advice.

Disclaimer: The 1EdTech TrustEd Apps Accessibility Rubric provides a self-assessment tool for a supplier to evaluate their product’s posture toward accessibility, according to the 1EdTech TrustEd Apps Accessibility Rubric Specification v1.0. This information is to provide additional context on accessibility, beyond conformance and legislative requirements. Find out more here.

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App Vetting Rubric Version: 2